Return Information

NO REFUNDS are accepted may only exchange shipping fees will apply. To be eligible for a exchange, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. 

To start a exchange, you can contact us at orders@momecandles.com. If your exchange is accepted, we’ll send you a return shipping label at additional cost, as well as instructions on how and where to send your package. 

You can always contact us for any return exchange at orders@momecandles.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, new request will be processed.